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AI automation

The follow-up you mean to send.
Sent, every time.
Built around your customer's journey

AI automation that handles the repetitive parts of your customer's experience. Set up in the tools you already use, with you approving what goes out.

Start a conversation See what we build

Thirty minutes, no charge, no deck.

One enquiry, followed through.
From the first reply to the review

Here is the shape of a simple follow-up flow. Yours is built around your customer's journey, and nothing goes out until you approve it.

  1. Trigger: An enquiry arrives
  2. AI draft: A reply is drafted, in your voice
  3. Approval: You approveYes, sendChange it
  4. Send: The reply goes out
  5. Wait: 2 days
  6. Follow-up: The follow-up is sent
  7. Review: A review request

An example. Every flow is built to your needs.

What changes

Every enquiry answered.
Every quote followed up.
Hours back in your week

Automation is only worth it when your customers feel the difference. Here is what changes for your business, and for your customers.

For your businessFor your customers
Enquiries answered while you're on the jobThey hear back quickly
Quotes followed up on timeThey know what happens next
Reviews asked for after every jobThey feel remembered
Hours back each weekEvery message still sounds like you

What we build

Built around your customer.
Set up in the tools you already use

We start with what your customer goes through, then build only what makes it better. Every piece is built to your needs.

Enquiry and quote follow-up

Every enquiry gets a reply and every quote gets a nudge at the right time, so nothing goes cold while you're busy.

Email flows

Welcome, reminders, win-back and your newsletter, each written in your voice and sent when it matters to the customer.

AI agent flows

Agents that draft replies and follow-ups for your team to check and approve, so the first draft is never the hard part.

Ads joined to a customer journey

Your ads connected to a customer journey system, so every enquiry they bring in is followed through to a booked job and a review.

Reporting you can read

A plain view of what came in and what happened next, so you can see where customers move forward and where they stall.

How it works

Find what you need.
Build it.
Then keep it working

  1. A conversation

    Thirty minutes looking at your business through your customer's eyes, to find what you actually need. Sometimes that is less automation, not more.

  2. We map the journey

    Every step from the first enquiry to the customer who comes back, with the moments that need a message named.

  3. We build and test it

    Set up in your tools, tested properly, and approved by you before anything goes live.

  4. Handed over or looked after

    We hand it over working, or look after it every month as part of a marketing package.

Want the follow-up set up fast? See Done in 30 Days.

Good to know

You approve everything.
A person stays in the loop.
Everything we build stays yours

You approve everythingNothing goes live, and nothing goes to your customers, until you have said yes.
Built in the tools you already useNo new software to learn. If something in your setup gets in the way, we will tell you first.
A person stays in the loopAnything that matters, from a complaint to a big quote, goes to a person, not an automatic reply.
Consent and privacy respectedBuilt to respect consent and Australian privacy and spam rules, with an easy way to unsubscribe from every marketing message.
No lock-inMonthly care is month to month, with 30 days' notice whenever you want to stop.

Questions

Fair questions.
Straight answers

Do I need new software?

No. We build in the tools you already use. If something in your setup gets in the way, we will tell you before we start.

Will it sound like a robot?

No. Every message is written in your voice, and you approve each one before it goes live. Where an agent drafts a reply, someone on your team checks it before it is sent.

What does it cost?

It is built to your needs, so we quote it after a free thirty minute conversation. The price is agreed in writing before anything starts.

Who owns it?

You do. Everything we build lives in your accounts and stays yours, whether or not we keep looking after it.

What if something goes wrong?

We watch what it sends and fix anything that is not working. You can also switch any part of it off at any time, and we will show you how.

Tell us about your customers.
We will find what is worth automating first

We will look at your business through your customer's eyes, find what is getting in the way and tell you honestly what we would build. If automation is not the answer, we will say so.

Start a conversation

Thirty minutes, no charge, no deck.

Guides

Automation you can set up, step by step

All automation guides
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