For smaller businesses

You do the work well.
Then everything goes quiet. We set up the follow-up for you

The few automatic messages that win the next job, bring customers back and stop the "where's my...?" calls. Written in your words, set up in the software you already use, and handed over working. Built in thirty days, then it runs itself.

Ask for your three free messages

Tell us what you do and we will send the three messages we would add first. No charge, no obligation.

What it fixes

The messages that matter most are different for every business

01Trades and home servicesA quote follow-up that goes out on its own, and a service reminder that brings last year's customers back.

02Small clinicsA rebooking prompt when a planned visit has not been booked, and reminders that never reveal clinical detail.

03Online storesA second-order email timed to when the first order runs out, and a delay message that keeps customers calm.

04Bookkeepers and other servicesA document request that tracks itself, and a check-in between the busy months.

Customers know what is happening, feel looked after, and come back. You get hours back each week, because the right message goes out on time without you.

How it works

Built in thirty days, then it is yours

01ChatThirty minutes on how work comes in, gets done and gets paid, and where customers drop off.

02Pick threeWe agree the three automatic messages that will make the biggest difference to your business.

03WriteEvery message written in your words, short and friendly, so it sounds like you.

04BuildSet up in the software you already use. No new system to learn.

05HandoverA walkthrough and a one-page guide, so you know exactly what sends and when.

06Day 30 checkWe check everything is sending and working. Then it is yours.

Three ways to start

Start small, or have it all done for you

01Switch-OnThree messages written in your words and running within seven days, tested on a real phone, with a short handover and a check on day 14.

02Done in 30 DaysThree automatic systems built for your business, handed over with a walkthrough and checked on day 30. No monthly fee unless you want one.

03Care PlanWe keep it all running: a monthly check, fixes within two business days, small changes, and a quarterly call on what to add next.

Fixed prices, agreed before we start. Switch-On comes off the price if you go on to Done in 30 Days. Prefer to do it yourself? The guides have the exact words to use.

Who this is for

Owner-run businesses where the owner does a bit of everything

Trades and home services, small clinics, online stores, bookkeepers and other service businesses, already using software like ServiceM8, Tradify, Cliniko, Shopify, Klaviyo or Xero. If you have a team and several stages to your customer journey, a review of your whole customer journey may suit you better, and we will tell you honestly which one you need.