Refund & Cancellation Policy
Template last updated 27 October 2026. This is a general template, not legal advice, and it should be reviewed by an Australian solicitor before relying on it, especially any clause specific to how BREME actually operates.
How this applies
BREME sells consulting engagements, fixed packages like Done in 30 Days, and BREME Kits, which are digital downloads. For engagements and packages, refund and cancellation terms are confirmed in writing in the proposal or agreement before work begins, and this page describes the general approach. BREME Kits have their own section below.
Before work begins
If you decide not to proceed after receiving a quote but before signing an agreement or making any payment, there is nothing owing and no cancellation is required.
Once an engagement has started
Deposits paid to secure a start date and commence work are generally non-refundable once work has begun, reflecting time and resources already committed. If you need to postpone or cancel a confirmed engagement, contact us as early as possible and we will work through the options in good faith, including rescheduling where that is practical.
Workshops
Facilitated workshops booked for a specific date may be rescheduled at no cost with reasonable notice. Cancellations made close to the session date may not be refundable, reflecting preparation already done.
BREME Kits (digital downloads)
BREME Kits are digital files you download straight after payment. Because you get the whole kit straight away, we don't offer refunds if you simply change your mind.
That doesn't affect your rights under the Australian Consumer Law. If a kit is faulty, isn't what we described, or doesn't do what we said it would, you're entitled to a remedy. For a major problem, you can choose a refund.
If something goes wrong
- The download doesn't work, or a file won't open. Email us and we'll send it again, usually within one business day.
- You bought the wrong kit. Tell us within 14 days and we'll swap it for the right one.
- Something in a kit is wrong or out of date, like a software step that has changed. Tell us, and we'll fix it and send you the updated version.
Any refund goes back to the card or account you paid with.
Kits and Done in 30 Days
If you buy a kit and then book Done in 30 Days, what you paid for the kit comes off the price.
How to ask
Email hello@breme.com.au with the email address you paid with and the kit you bought. How you can use a kit is covered in the BREME Kits licence.
Your consumer rights
Nothing in this policy limits any right you have under the Australian Consumer Law.
Contact
If something has not gone as planned, tell us. Email hello@breme.com.au and we will work through it directly.