A structured review of your current client experience — from first contact through to retention. We identify where trust breaks down, where clients stall, and what to prioritise over the next 90 days.

WHAT IS INCLUDED

• Stakeholder interviews (3–6 people from your team)
• Facilitated journey mapping session
• Gap analysis across the six BREME pillars
• Written recommendations and 90-day priority plan

WHO IS IT FOR

Organisations that know something is off but cannot see exactly where. A good starting point before committing to a full engagement.

The full BREME process. We work alongside your leadership team to map the complete client experience, facilitate prioritisation workshops, and deliver a strategy your organisation can actually act on.

WHAT IS INCLUDED

• Full discovery: stakeholder interviews and journey mapping
• Facilitated prioritisation workshop with leadership
• Complete 90-day strategy roadmap
• Final presentation to leadership team or board
• 30-day implementation check-in

WHO IS IT FOR

Established organisations ready to make a serious, structured investment in their client experience. Works well for associations, RTOs, and professional services firms with teams of five or more.

For organisations that have completed an engagement and want a thinking partner as they implement. Regular check-ins, strategic input, and a sounding board when decisions need to be made.

WHAT IS INCLUDED

• Monthly strategy sessions
• Ongoing access for questions and sense-checking
• Accountability across the 90-day roadmap

A structured facilitated session for leadership teams who want to map their client experience, identify gaps, or work through a specific challenge. Can run standalone or as part of a broader engagement.

COMMON FORMATS

• Client journey mapping session
• Experience gap analysis workshop
• Strategy prioritisation session