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ABOUT BREE
I have spent years working inside organisations that were doing good work, and losing clients anyway.
That gap between the quality of what an
organisation delivers and how it is actually
experienced by clients is where BREME
was built.
WHY I BUILT BREME
The problem I kept seeing
in every organisation I worked in.
I have worked in government marketing, on the agency side, inside member organisations, and with RTOs. In every environment, the same pattern appeared. Organisations were investing in visibility — but struggling to understand why clients were not converting, staying, or referring.
The answer was almost never more marketing. It was the experience that sat between the first contact and the ongoing relationship. Nobody was looking at that systematically.
BREME exists to fix that. To bring the same rigour that large organisations apply to strategy into the hands of established service businesses that actually need it.
BACKGROUND
Experience across
the sectors I now serve.
ASSOCIATIONS & MEMBER ORGANISATIONS
Worked inside organisations where the member relationship is everything, understanding the complexity of retaining people who choose to belong, and what breaks that trust.
REGISTERED TRAINING ORGANISATIONS (RTO's)
Experience with registered training organisations where student experience, compliance, and outcome delivery intersect. CX in this space is high stakes and often overlooked.
PROFESSIONAL SERVICES
Working agency-side across professional services clients showed me the same pattern repeatedly, strong expertise, inconsistent experience. The gap between what a firm delivers and how a client feels about working with them is almost always where growth stalls.
GOVERNMENT & PUBLIC SECTOR
Years in government marketing understanding how large organisations think about service delivery, stakeholder management, and what it takes to shift experience at scale.
HOW I WORK
Facilitation first. Strategy always
BREME engagements are collaborative, not consultative. I do not arrive with a pre-written report. I arrive with a structured process and work alongside your team to surface the insights that are already there.
My background in facilitation means the sessions are productive, focused, and leave your team feeling clearer — not talked at.
I work with a small number of clients at any one time. That is deliberate. Every engagement gets the depth it deserves.
"I work with two or three clients at a time. That is not a limitation. That is the work."
If this sounds like what you need, let's talk.
A free 30-minute conversation. No commitment, no pitch.
Just a genuine conversation about where you are.