For trades and home services
You do the job well.
Then everything goes quiet. We set up the follow-up for you
Quotes nobody follows up. Reviews nobody asks for. Customers who only ring when something breaks, then call whoever comes up first on Google. We set up the simple, automatic messages that win the quote, get the review and bring the customer back, in the job software you already use. Built in thirty days, then it runs itself.
Thirty minutes, no charge, no jargon.
Seven stages
Your customer's journey, stage by stage.
Seven stages between the first call and the next job. Most trade businesses look after the job itself brilliantly. The stages either side of the job are where customers, reviews and repeat work slip away.
Enquiry
Day 0
What it sounds like
Missed calls get returned when there is time.
What we look at
How fast an enquiry hears back, and what they are told happens next.
Quote
Day 1 to week 1
What it sounds like
We send the quote and hope.
What we look at
How clear the quote is, and whether anyone follows it up.
The job
Week 1 to week 2
What it sounds like
The work is great. The customer just never knows when we are coming.
What we look at
The booking confirmation, the on-my-way text and the wrap-up.
Invoice
Week 2 to week 4
What it sounds like
Too much of the week goes on chasing money.
What we look at
How easy the invoice is to pay, and how often anyone has to chase.
Review
Week 2
What it sounds like
Happy customers never leave a review.
What we look at
When and how a review is asked for, while the job is fresh.
Between jobs
Month 2 to month 10
What it sounds like
We only hear from customers when something breaks.
What we look at
What a past customer hears from you between jobs, and when.
Repeat and referral
After a good job
What it sounds like
Repeat work and referrals happen by luck.
What we look at
The service reminder, the referral ask and the thank you that closes the loop.
How it works
Built in thirty days, then it is yours.
Done in 30 Days runs the same way every time. You tell us how the business works, we build the three messages that matter most in the tools you already use, and we hand them over working.
- 01
Chat
Thirty minutes on how jobs come in, get quoted and get paid, and where customers drop off.
- 02
Pick three
We agree the three automatic messages that will win you the most work, like quote follow-ups, review requests and service reminders.
- 03
Write
Every message written in your words, short and friendly, so it sounds like you.
- 04
Build
Set up in the job software or email tool you already use. No new system to learn.
- 05
Handover
A walkthrough and a one-page guide, so you know exactly what sends and when.
- 06
Day 30 check
We check everything is sending and working. Then it is yours.
Want it done for you? Start with Done in 30 Days.
One fixed price, agreed up front
Three automatic systems built for your business, handed over with a walkthrough and checked on day 30. Built, handed over, done. No monthly fee unless you want one.
Talk about Done in 30 DaysWant someone to look after it? Add the Care Plan.
A set monthly fee, no surprises
We keep it all running, so you never have to think about it:
- A monthly check that every message is still sending
- Anything that breaks fixed within two business days
- Up to two hours of changes a month, like new wording, a seasonal message or a new service
- A one-page report each month: quotes followed up, reviews asked for, reminders sent
- Updates when your job software changes
- A 30-minute call every quarter on what to add next
Without the Care Plan, it is yours to run. Any changes or fixes later are quoted per job.
Ask about the Care PlanPricing is shared on a quick call, once we know which three messages your business needs.
Not sure what your business needs first? The free Customer Loyalty Score takes five minutes and shows which part of your customer's year needs work.
Take the Loyalty ScoreTell us the job you do most. We will show you the three messages it needs
Thirty minutes on the phone or a video call. No jargon and no hard sell, and you will come away with ideas you can use even if you never work with us.
Thirty minutes, no charge, no jargon.